Support

Write to support@safa.community. A person reads every message, and we answer within two days.

Something wrong in the app

In the app, go to Settings › About & support › Report a problem. It goes to a tracked queue, and you can choose to attach the phone's crash log. Or write to us: say what you were doing, what happened, and your iPhone and iOS version.

A wrong time or a closed place

Open the place and tap Something changed. The community checks it, and the fact is corrected for everyone.

Someone breaking the guidelines

Press and hold what they posted, or open its ⋯ menu, and choose Report. You can also block them from their profile. The community guidelines say how reports, blocks and removals work. If someone is in danger, call 911 first.

Your account and your data

• See what we store: Settings › Privacy › What we store.
• Download your data: Settings › Privacy. It's ready within a day.
• Pause your account: Settings › Privacy › Leaving. Your profile and what you posted hide; signing back in brings them back.
• Delete your account: Settings › Privacy › Leaving. Your profile, reviews, tips, photos, posts, saves and drafts are deleted. Facts the community verified together, such as an iqamah time, stay, credited to “a former member”. You have 30 days to change your mind; signing back in cancels it.

If you can't open the app, write to us and we'll help you do any of these.

Masjids and businesses

Run a masjid and want its timetable kept right, or own a place listed in Safa? Write to us and we'll set it up with you. For masjids it's free, always.